It is possible that the myflexbox partner (parcel service provider or retailer) has incorrect or incomplete customer contact information (email address or cell phone number). Only your myflexbox partner can resend your collection code. Therefore, please contact the appropriate parcel service provider or retailer and ask them to resend the code.

Please ensure that you have entered or scanned the correct collection code and that you are at the designated myflexbox location. If you are collecting numerous parcels or goods, please check whether you have used the collection code from the appropriate parcel service provider or retailer. If the code still does not work despite all attempts, please contact the relevant parcel service provider or retailer. Only they can send you the code again.

Please try tilting the code slightly or adjusting the distance to the scanner. Otherwise, you can manually enter the eight-digit collection code on the display. Please check whether the scanner is working properly (there must be a red light or 4 white beams). If the scanner does not function properly, please contact us via support@myflexbox.de or through our contact form.

As soon as your parcel or goods have been deposited in the myflexbox, you will be automatically notified by email and/or text message. You will receive a collection code, which can be used to collect the parcel from the myflexbox.

If the parcel is missing from the compartment, please contact the relevant parcel service provider or retailer immediately. They are the only ones able to track or trace your shipment.

The duration of the storage is determined by the myflexbox partner. Please take a look at the notification sent to you by the myflexbox partner for details on the storage period.

In Germany, parcels can be conveniently shipped through the myflexbox network, in partnership with leading carriers such as UPS,DPD,GLS, and FedEx.

Send parcels via the myflexbox app

Whether a return code is required depends on whether you are returning goods through a parcel service provider or using the Click & Collect services offered by local retailers.

When returning via a parcel service provider, a code is not necessary or needed. You just need to use the appropriate return label from a parcel service provider that collaborates with myflexbox. Scan the accurate return label at the myflexbox. Moving on, please follow the instructions on the display. Lastly, after entering your contact details, you will receive a confirmation that your parcel has been successfully deposited.

Returns from Click & Collect services are initiated by your local retailer. If the retailer has already selected the “Return” option during the delivery process, the return will be pre-registered in our system. You will receive a message with a link to activate the return and receive a storage code. Once you deposit the goods at the designated myflexbox using the storage code, your retailer will be notified and provided with a collection code. From there, no further action is required on your part.

Your return label from the parcel service provider may contain multiple barcodes. In this case, please scan the widest barcode. To prevent and avoid any potential issues or errors, cover all other codes while scanning.

In total, there are three compartment sizes available at the myflexbox, each with a maximum storage capacity of 31.5 kg.

Small compartment: 9.5 x 41 x 67 cm Medium compartment: 19 x 41 x 67 cm Large compartment: 38 x 41 x 67 cm

No, you do not need to register with myflexbox to collect, return or send parcels or goods. If a parcel is stored for you, you will be automatically notified by email and/or text message, depending on the contact details provided to the myflexbox partner (parcel service provider or local retailer).

Unfortunately, not all services are currently available in certain regions, as availability depends on the respective parcel service partner. You can check which services are offered at each myflexbox location using our location finder. Simply select a location and view the available services under the “Partners” section in the location details.

myflexbox is an open system serving a wide range of customers and partners. We are currently developing the option for private customers to book compartments for themselves or on behalf of others. Please do not hesitate to contact us regarding this topic. We will notify you as soon as the service is available.

In total, there are three compartment sizes available at the myflexbox, each with a maximum storage capacity of 31.5 kg.

Small compartment: 9.5 x 41 x 67 cm Medium compartment: 19 x 41 x 67 cm Large compartment: 38 x 41 x 67 cm

We appreciate and value local retailers. Therefore, upon successful registration in the myflexbox service portal, we offer you 20 free storage deposits. These can be used at any location within our entire network for compartments of any size. After the initial free deposits, storage will be charged on a fair pay-per-use basis. There are no fixed costs or fees for you. You only pay per deposit, regardless of the size of the items stored and receive a monthly invoice.

A myflexbox has the following compartment sizes:

Compartment S

Height: 9.5 cm
Width: 41 cm
Depth: 67 cm
Maximum weight: 31.5 kg

Compartment M

Height: 19 cm
Width:41 cm
Depth: 67 cm
Maximum weight: 31.5 kg

Compartment L

Height: 38 cm
Width: 41 cm
Depth: 67 cm
Maximum weight: 31.5 kg

No, there are no fixed costs and fees. Charges only apply for bookings you actively make. If there are no bookings in a given month, there are no charges and nothing to pay. Cancellation is possible at any time via email.

You can easily register online here. After successful registration, you will have immediate access to all services provided by myflexbox.

Your customer has 5 days to collect their goods from the locker. If the goods are not collected within 3 days, the customer will automatically receive a reminder via email or text message. Further, if the items remain uncollected after 5 days, you will be notified to remove them from the locker. Should they still not be collected after 7 days, a new booking will be created automatically and additional fees will apply.

We aim to provide you, as a retailer, with a seamless and reliable handover solution. A crucial element of this process is the automated notification sent to your customers via text message or email. Our system automatically informs customers when their goods have been stored, including a collection code that grants access to the locker compartment. To facilitate this, we require the necessary customer information from you. Our approach fully complies with all applicable data protection regulations. Alternatively, you can integrate your IT systems via an API, enabling notifications to be sent directly from your platform. For more information and details on integration, please click here or contact us via support@myflexbox.de.

If you choose the “Return” option, the customer will receive an additional email or text message with a link to register their return after collecting the goods. When the customer clicks the link, a compartment of the same size will be automatically reserved at the same myflexbox location. Moving on, the customer will receive another email or text message containing a new code to deposit the return. Once your customer has deposited the goods, you will be notified automatically.

The Service Marketplace is designed and created to help you expand your reach.

By listing your services on our marketplace, you can activate them at selected locations. These services are then visible and immediately accessible to potential customers. Although, the Service Marketplace is currently in a testing phase and not yet open to the public, you can already submit your services through the Service Portal. We will keep you informed and notify you as soon as the Service Marketplace officially launches.

Yes, bookings can be made by them as well. You can create user accounts for your employees in the service portal. This allows them to manage bookings and customer information.

We provide open interfaces (REST APIs) for this purpose, which you can find here. Otherwise, you can contact us through support@myflexbox.de. These APIs allow you to seamlessly integrate our locations into your checkout process and automatically create bookings.