Collect and return parcels with ease
Use myflexbox for flexible parcel collection, shipping, returns or redirection anytime, regardless of opening hours or holidays. No registration is required to collect or return DPD parcels. To initiate a shipment, you need to generate a shipping label via the DPD-Website.
Now available: "Pickup with preferred delivery"
Tell DPD your preferred myflexbox location and your parcels will always be delivered there directly.
Simply register or log in to myDPD and activate the “Pickup with preferred delivery” feature under “Settings”.
This is how it works
Return your DPD parcels using a DPD return label at the myflexbox. To initiate a shipment, you need to generate a shipping label via the DPD-Website.
1
Attach the DPD label securely to your parcel.
2
Locate your nearest myflexbox.
3
Scan the DPD label at the myflexbox.
4
Enter your email address and optionally your mobile phone number.
5
A locker compartment will open for you to deposit your parcel.
6
A confirmation will be sent to you by email or text message.
FAQ
No, you do not need to register with myflexbox to collect, return or send parcels or goods. If a parcel is stored for you, DPD will automatically notify you via email and/or text message, depending on the contact details you provided to DPD.
As soon as your parcel or goods have been deposited in the myflexbox, DPD will automatically notify you via e-mail and/or text message. You will receive a collection code, which can be used to collect the parcel from the myflexbox.
It is possible that DPD has incorrect or incomplete customer contact information (email address or cell phone number). Only DPD can resend your collection code. Therefore, please contact DPD Customer Service directly. Have your shipment number ready and ask them to resend the code to you.
Please ensure that you have entered or scanned the correct collection code and that you are at the designated myflexbox location. If you are collecting numerous parcels or goods, please check whether you have used the collection code from the appropriate parcel. If the code still does not work despite all attempts, please contact DPD Customer Service. Only they can send you the code again.
In total, there are three compartment sizes available at the myflexbox, each with a maximum storage capacity of 30 kg.
Small compartment: 9.5 x 41 x 67 cm Medium compartment: 19 x 41 x 67 cm Large compartment: 38 x 41 x 67 cm
Please try tilting the code slightly or adjusting the distance to the scanner. Otherwise, you can manually enter the eight digit collection code on the display. Please check whether the scanner is working properly (there must be a red light or 4 white beams). If the scanner does not function properly, please contact us via 0800 / 220 094 or through support@myflexbox.de.
For returns via DPD, no code is required. You just need to use the appropriate DPD return label. Scan the return label at the myflexbox of your choice. Moving on, please follow the instructions on the display. Lastly, after entering your contact details, you will receive a confirmation that your parcel has been successfully deposited.
Your return label may contain multiple barcodes. In this case, please scan the widest barcode. To prevent and avoid any potential issues or errors, cover all other codes while scanning.
The duration of the storage is determined by the myflexbox partner. Please take a look at the notification sent to you by the myflexbox partner for details on the storage period.
