Collect and return parcels with ease
You can have your GLS parcels delivered directly to a myflexbox locker of your choice when shopping from selected online stores. Even if your parcel is already on its way, you can easily redirect it to a myflexbox and collect it there contactlessly whenever it suits you. Easy returns and fast shipping options are also available.
This is how it works
You can conveniently return your GLS parcels at a nearby myflexbox using a GLS return label. In addition, if you want to send a parcel, simply create a shipping label online at the GLS One website and deposit it at a myflexbox.
1
Attach the GLS label securely to your parcel.
2
Locate your nearest myflexbox.
3
Scan the GLS label at the myflexbox.
4
Enter your email address and/or your mobile phone number.
5
A locker compartment will open for you to deposit your parcel.
6
A confirmation will be sent to you by email or text message.
FAQ
No, you do not need to register with myflexbox to collect, return or send parcels or goods. If a parcel is stored for you, GLS will automatically notify you via email and/or text message, depending on the contact details provided to GLS.
As soon as your parcel or goods have been deposited in the myflexbox, GLS will automatically notify you via email and/or text message. You will receive a collection code, which can be used to collect the parcel from the myflexbox.
It is possible that GLS has incorrect or incomplete customer contact information (email address or cell phone number). Only GLS can resend your collection code. Therefore, please contact the GLS One Service Team directly. Have your shipment number ready and ask them to resend the code to you.
Please ensure that you have entered or scanned the correct collection code and that you are at the accurate myflexbox location. If you are collecting numerous parcels or goods, please check whether you have used the collection code from the appropriate parcel. If the code still does not work despite all attempts, please contact the GLS One Service Team. Only they can send you the code again.
Yes, that is possible. For more information, please refer to send or return GLS parcels.
The GLS collection code consists of eight numbers. Please verify that you have entered the correct collection code received via text message or email on the display. If the code continues to be rejected despite multiple attempts, please contact the GLS One Service Team.
Yes, that is possible. For more information, please refer to send or return GLS parcels.
The duration of the storage is determined by the myflexbox partner. Please take a look at the notification sent to you by the myflexbox partner for details on the storage period.
