Locations

Click & Collect, extended opening hours & smart parcel services

The future of physical retail

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Nowadays, the retail landscape is more competitive than ever, making it increasingly challenging to attract and retain customers, especially in today's economic climate. Whether in general retail, non-food or grocery sectors, the appeal of shopping in physical stores is being put to the test. Consumers demand fast, effortless and enjoyable shopping experiences, supported by reliable delivery services, quick returns and a wide range of convenient options. They have little patience for delays or obstacles at any point in their customer journey. The key question is: How can retailers consistently create outstanding shopping experiences that truly set them apart?

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Our logistics partners in Austria

myflexbox und Post

Facing challenges

Creating customer experiences

The challenge

Customer needs and expectations continue to rise. Today's consumers demand not only a broad product selection but also maximum flexibility, minimal waiting periods and a wide range of options and services throughout the entire shopping and delivery journey. The retail landscape is being shaped by various key trends such as one-stop shops, omnichannel strategies/approaches, Click & Collect services and phygital or hybrid commerce. Phygital, a fusion of “physical" and "digital", represents the seamless integration of in-store and online experiences. Customers actively engage with both digital and physical touchpoints, switching between channels with ease. They expect consistent, high-quality experiences at every stage, along with personalized interactions, convenient services and a shopping journey tailored to their individual preferences. Ultimately, consumers are looking for a fully connected physical-digital ecosystem that meets their needs. How can retailers effectively meet these evolving demands?

The solution

Offer and create unforgettable customer experiences! A provider-open parcel locker network gives your customers access to multiple 24/7 services, enhancing the one-stop shop effect. Parcel services directly at or even inside your store? With myflexboy, your customers can receive, send and return their parcels effortlessly. No waiting periods, no stress and no extra trips. That’s convenience on another level. Find out more about how our location partnership involves no costs and no risks. Whether you run an online shop or operate exclusively in-store, joining our smart locker network offers clear advantages for your business. We provide direct deliveries to our parcel lockers which are accessible 24/7, as well as flexible Click & Collect options. So, what are the advantages? Parcel collection free of charge, faster product availability, improved customer satisfaction, more efficient sales processes and greater store appeal for customers.

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Executive Paper

Executive Paper “Retail companies”

Find out how retail companies and e-commerce can benefit in various ways from open smart locker networks. Especially in times of change, this future-oriented infrastructure solution offers additional flexible value. From the ease of Click & Collect to the efficiency of one-stop shopping and flexible delivery options at the checkout, the benefits are both diverse and clear. Expand your service portfolio, achieve greater customer frequency and make a sustainable contribution to the environment through efficient collection and return processes. We have summarized everything into a clear and concise overview for you.

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Your key benefits

Advantages for retail companies

Fast and highly flexible IT integration

Complete, seamless integration with your IT system or use of our service portal, enabling optimal shipping and returns management through fully in-house developed software.

 

myflexbox service portal: convenient compartment booking

Simply enter and save your customer’s contact details, book available compartments at a nearby myflexbox location and deposit parcels quickly and effortlessly.

Smart conditions

No fixed costs, basic fees or a minimum contract period. The first 20 storage entries are free of charge, thereafter a fee applies per storage, regardless of parcel size.

Smartly deposited. With the 24/7 Click and Collect solution.

Register now and use the first 20 storage deposits free of charge.

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Technology to Deliver

Unlock Digital

As Europe's technology leader, myflexbox offers a provider-open, inclusive platform featuring its own fully in-house developed software and open interfaces (REST APIs). All partner systems for parcel and goods handovers from e-commerce providers and retailers can be rapidly and effortlessly integrated at any time, with minimal start-up time required. Through superior IT integration of these systems, we work closely with our partners to enhance delivery quality (including shipping and returns processing), improve security and increase overall efficiency in parcel logistics.

Out-of-Home-Delivery
Expand your delivery services and options by integrating our locations directly into your checkout process. Our parcel lockers keep you connected with your customers, no matter where they are.

myflexbox Click and Collect
Smartly deposited - whether there is a physical store or not. Perfect for storing goods, same-day deliveries or overnight deliveries.

All-in-one
Equipped with flexible software, our parcel lockers support the automatic activation of new features and application options (OVER-THE-AIR UPDATES). We are constantly expanding our network and our service portfolio.

Much more than just a parcel station
Our network is entirely provider-independent. Inclusive, flexible and sustainable. Open standards are central to our philosophy, as they enable universal access and inclusive participation.

The whole package, free of charge for you

  • Complete, seamless integration with your IT system or use of our service portal
  • Minimal effort due to open API system: access to 1100+ parcel lockers
  • Fully automated: instant electronic delivery confirmations upon deposit
  • Maximum flexibility due to our expanded delivery network
  • Numerous retail companies are already benefiting from our state-of-the-art technology

Maximum storage weight = 31.5 kg per compartment

  • Small compartment (S): height: 9.5 cm, width 41 cm, depth 67 cm
  • Medium compartment (M): height: 19 cm, width 41 cm, depth 67 cm
  • Large compartment (L): height: 38 cm, width 41 cm, depth 67 cm
  • Outdoor lockers usually have 77 compartments, indoor lockers 39 compartments.

These partners place their trust in us

Working together to shape the infrastructure of the future

Insights from our retail partners

Our customers and their needs are the driving force behind everything we do. Through our partnership with myflexbox, they gain the freedom to pick up and return their orders at any time, without being limited by opening hours. This enables us to deliver maximum flexibility and convenience, further increasing customer satisfaction.

Ulrike Kittinger
Managing Director LIBRO and PAGRO DISKONT

It is of great importance to us to give customers more flexibility in their stressful and tightly scheduled everyday lives. With a myflexbox located directly at our store, customers can collect and, if necessary, return goods regardless of the opening hours. This gives customers the opportunity to arrange the collection of their goods to suit their own schedules.

Christian Lehner
Head of Internal Sales Birner GmbH

Within just the first few months, the parcel lockers from myflexbox have clearly demonstrated and proven their value by making the shopping experiences for LIBRO customers more flexible and convenient. That is why I am especially pleased and excited to announce the expansion of our partnership, now offering indoor lockers in selected LIBRO stores.

Christoph Vierbauch
Head of E-Commerce LIBRO and PAGRO DISKONT

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