Redirect your DHL Express shipment with ease
With myflexbox you can collect parcels flexibly, without being tied to opening hours. Now, even DHL Express shipments that are already on their way can be redirected to a myflexbox as soon as you receive the notification. Use the DHL Express On Demand Delivery service to have all future shipments send directly to your preferred myflexbox.
This is how it works
DHL Express parcels can be conveniently returned using a DHL Express return label at your nearest myflexbox location.
1
Attach the DHL Express label securely to your parcel.
2
Locate your nearest myflexbox.
3
Scan the DHL Express label at the myflexbox.
4
Enter your email address and optionally your mobile phone number.
5
A locker compartment will open for you to deposit your parcel.
6
A confirmation will be sent to you by email or text message.
FAQ
No, you do not need to register with myflexbox to collect, return or send parcels or goods. If a parcel is stored for you, DHL Express will automatically notify you via email and/or text message, depending on the contact details you provided to DHL Express.
As soon as your parcel or goods have been deposited in the myflexbox, DHL Express will automatically notify you via email and/or text message. You will receive a collection code, which can be used to collect the parcel from the myflexbox.
It is possible that DHL Express has incorrect or incomplete customer contact information (email address or cell phone number). Only DHL Express can resend your collection code. Therefore, please contact the DHL Express Customer Service directly. Have your shipment number ready and ask them to resend the code to you.
Please ensure that you have entered or scanned the correct collection code and that you are at the designated myflexbox location. If you are collecting numerous parcels or goods, please check whether you have used the collection code from the appropriate parcel. If the code still does not work despite all attempts, please contact the DHL Express Customer Service. Only they can send you the code again.
Yes, that is possible. For more information, please refer to send or return DHL Express parcels.
The DHL Express collection code consists of eight numbers. Please verify that you have entered the correct collection code received via text message or email on the display. If the code continues to be rejected despite multiple attempts, please contact DHL Express customer service.
Yes, that is possible. For more information, please refer to send or return DHL Express parcels.
The duration of the storage is determined by the myflexbox partner. Please take a look at the notification sent to you by the myflexbox partner for details on the storage period.
