Collect, send and return parcels with ease
With myflexbox, you can collect or return your UPS parcels anytime. First, register with UPS My Choice®. Afterwards, you can redirect your parcel to a myflexbox. Once your parcel arrives, you will receive a text message with a collection code, enabling you to collect your parcel conveniently.
Introducing a new feature in the myflexbox Customer App
The search for missing or accidentally deleted collection codes has come to an end. With the new feature in the Customer App, you can now retrieve your UPS collection code effortlessly and directly without having to call the UPS hotline.
This is how it works
Once your parcel is available in the myflexbox, you will immediately receive a notification by text message. The message contains a collection code, allowing you to collect your UPS parcel conveniently at any time from the assigned myflexbox.
1
You will receive an email or a text message.
2
That notification includes a collection code and an address. If you did not receive it, you can request it here.
3
Locate the specified myflexbox.
4
Scan the collection code or manually enter it on the display.
5
Provide your signature on the display to confirm delivery.
6
A locker compartment will open so you can collect your parcel.
FAQ
It is possible that UPS has incorrect or incomplete customer contact information (email address or cell phone number). However, you can request the delivery notification using this link. Otherwise, it is also possible to contact the UPS customer service directly. In either case, please have your parcel number (tracking number) ready.
No, you do not need to register with myflexbox to collect, return or send parcels or goods. If a parcel is stored for you, you will be automatically notified via email and/or text message, depending on the contact details provided to UPS.
As soon as your parcel or goods have been deposited in the myflexbox, you will automatically be notified via email and/or text message. You will receive a collection code, which can be used to collect the parcel from the myflexbox.
Please ensure that you have entered or scanned the correct collection code and that you are at the designated myflexbox location. If you are collecting numerous parcels or goods, please check whether you have used the collection code from the appropriate parcel. If the code still does not work despite all attempts, please contact the UPS Customer Service. Only they can send you the code again.
Please try tilting the code slightly or adjusting the distance to the scanner. Otherwise, you can manually enter the eight-digit collection code on the display. Please check whether the scanner is working properly (there must be a red light or 4 white beams). If the scanner does not function properly, please contact us via 0800 / 22 000 94 or through support@myflexbox.at
If the compartment is empty, please contact UPS. They are the only ones able to track or trace your shipment.
For returns via UPS, no code is required. You just need to use the appropriate UPS return label. Scan the return label at the myflexbox of your choice. Moving on, please follow the instructions on the display. Lastly, after entering your contact details, you will receive a confirmation that your parcel has been successfully deposited.
In total, there are three compartment sizes available at the myflexbox, each with a maximum storage capacity of 30 kg.
Small compartment: 9.5 x 41 x 67 cm Medium compartment: 19 x 41 x 67 cm Large compartment: 38 x 41 x 67 cm
Your return label may contain multiple codes. In this case, please scan the widest barcode. To prevent and avoid any potential issues or errors, cover all other codes while scanning.
The duration of the storage is determined by the myflexbox partner. Please take a look at the notification sent to you by the myflexbox partner for details on the storage period.
